Customer Experience Associate

Business

Renew is seeking talented Customer Experience Associates to join our growing team. Reporting to the Head of Customer Experience, Associates will respond to inbound customer inquiries and leads and will be the voice of Renew to our customers as they navigate the Medicare transition. As Renew grows, we hope that our very first Associates will enjoy a steep career trajectory, ultimately assuming meaningful leadership positions in our customer experience department.

Responsibilities
  • Guide Renew’s customers through the process of selecting and enrolling in a Medicare Advantage, Supplement, and/or Part D plan
  • Maintain comprehensive knowledge of relevant Medicare products
  • Engage customers personally, providing a tailored experience by educating, answering questions, and taking a consultative approach
  • Satisfy and stay current with all federal, state, and carrier-specific license and training requirements, starting with California
  • Help train, onboard, and mentor new Customer Experience Associates
  • Consistently meet sales production and quality of service goals
Qualifications
  • 2+ years of customer service experience
  • Demonstrated ability to work independently
  • Track record of consistently exceeding goals
  • Passion for providing superb customer service
  • Ability to thrive in an entrepreneurial, fast-paced environment with limited resources
  • Sense of humor and humility
About Renew

At Renew, we’re modernizing the retirement experience for a new generation of retirees. Founded in 2016 by Kevin Nazemi (co-founder, co-CEO, Oscar Health) and Tony DeGangi (Hunch, eBay), we’re using innovative technology to build clear and simple, yet powerful, tools. We guide our users through complex health and financial decisions so they can focus on enjoying the next, best phase of their lives.

Renew’s goal is to become the premiere destination for the 10,000 people who age into retirement each day. While it was once common for employers to provide retirement benefits, today’s retirees find themselves navigating a complex landscape of government websites, ads, and brokers--all on their own. And while the market speaks to them like they’re at death’s door, we know that today’s retiree is plugged in, active, and digitally savvy. Renew will help manage their health, wealth, and time in a way that fits seamlessly into their lives.

This vision has attracted investment from Venrock, Nyca, and Garrett Camp (Uber’s co-founder), and took shape in our first product launch in October 2017.

Renew’s team is well suited to the challenge. We have years of experience building consumer-focused solutions for top tech and healthcare companies, including Oscar Health, Google, Microsoft, McKinsey, Hunch, eBay, Tag, and The New York Times. While we definitely work hard, we don’t take our beachside environs for granted--especially with an office on Abbot Kinney in Venice, which GQ has dubbed “the coolest block in America.” In everything we do, we aim to be as humble and grounded as we are driven and ambitious.

We set a high bar for our talent, and we compensate accordingly. Renew’s package for all employees includes competitive salary, equity (with five-year exercise window), and comprehensive benefits including medical, dental, vision, and 401(k) with 4% company match.

Location

Venice, CA

Our culture

Customer First

We treat our customers the way we want our own family to be treated.

Balance

We hold ourselves accountable to the bold commitments we make inside and outside of the office.

Respect & Trust

We value the talent, time and intentions of everyone we work with.

Tech

We believe in the power of technology to enable progress.

No Entitlement

We have a lot to learn and trust to earn.

Laughter

We laugh, a lot.

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