Customer Experience Associate

Business

Renew is seeking talented Customer Experience Associates to join our growing team. Reporting to the Head of Customer Experience, Associates will respond to inbound customer inquiries and leads and will be the voice of Renew to our customers as they navigate the Medicare transition. As Renew grows, we hope that our very first Associates will enjoy a steep career trajectory, ultimately assuming meaningful leadership positions in our customer experience department.

Responsibilities
  • Guide Renew’s customers through the process of selecting and enrolling in a Medicare Advantage, Supplement, and/or Part D plan
  • Maintain comprehensive knowledge of relevant Medicare products
  • Engage customers personally, providing a tailored experience by educating, answering questions, and taking a consultative approach
  • Satisfy and stay current with all federal, state, and carrier-specific license and training requirements, starting with California
  • Help train, onboard, and mentor new Customer Experience Associates
  • Consistently meet sales production and quality of service goals
Qualifications
  • 2+ years of customer service experience
  • Demonstrated ability to work independently
  • Track record of consistently exceeding goals
  • Passion for providing superb customer service
  • Ability to thrive in an entrepreneurial, fast-paced environment with limited resources
  • Sense of humor and humility
About Renew

At Renew, we believe that retirement should be simple and happy. Founded in 2016 by Kevin Nazemi (co-founder, co-CEO, Oscar Health) and Tony DeGangi (Hunch, eBay), we’re using technology to help baby boomers navigate the transition from employer-sponsored to consumer-driven benefits.

10,000 people turn 65 each day, comprising the first digitally-fluent wave of retirees. Our ultimate aim is to become the trusted resource for these baby boomers as they manage their health, wealth, and time into retirement. Our seed investors include Venrock, Expa, and Garrett Camp (Uber’s co-founder), and we’re launching our initial product--a best-in-class Medicare plan selection platform--in summer 2017.

Our team includes engineering and business alumni of Oscar Health, Google, Microsoft, McKinsey, Hunch, eBay, Tag, and The New York Times from schools including MIT, Northwestern, Harvard, Yale, Rutgers, and Wharton. Our headquarters in sunny Venice, CA is on what GQ has called “the coolest block in America.”

Our team is tight knit in the truest sense--most of us have worked together before, even as far back as college. We work hard, and we also take full advantage of all that our beachside environs have to offer. We aim to be as humble and grounded as we are ambitious and smart.

At Renew, we set a high bar for our talent, and we compensate accordingly. Our package for all employees includes cash, equity (with five-year exercise window), and comprehensive benefits including medical, dental, vision, and 401k with 4% company match.

Location

Venice, CA

Our culture

Customer First

We treat our customers the way we want our own family to be treated.

Balance

We hold ourselves accountable to the bold commitments we make inside and outside of the office.

Respect & Trust

We value the talent, time and intentions of everyone we work with.

Tech

We believe in the power of technology to enable progress.

No Entitlement

We have a lot to learn and trust to earn.

Laughter

We laugh, a lot.

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